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Springroll offers a comprehensive solution to help your restaurant manage online orders and grow your customer base. Here's what we provide:

• Free Website, Domain & Hosting

  We provide a hassle-free online ordering website with a custom domain that reflects your restaurant's brand. It's fully optimized for SEO and social media integration.

• Free Online Menu

  We set up your online menu at no cost. You can list unlimited menu items across multiple restaurant locations (if needed).

• Unlimited Online Orders

  Accept as many orders as your restaurant can handle—no confusing pricing tiers. We keep it simple and allow you to serve more customers!

• Unlimited Coupons & Digital Offers

  Create unlimited digital coupons, specials, and discounts for free to reward your customers.

• All-in-One Manager App & Multiple Order Notification Methods

  Keep track of all your online orders with the Springroll Manager App. Receive notifications by email, app, SMS, or directly to your printer.

• Sales Performance & Customer Data Access

  Stay on top of your sales and customer data, track trends, and create targeted email campaigns at any time.

• First-Class Support 7 Days a Week

  We offer customer support via email, phone, or live chat directly from the Manager App.

• Cash Payment: You can accept cash payments when customers pick up their orders or when deliveries are made.
• Online Payment: Payments are processed securely through our platform at the time of the order. We handle the transaction and issue payouts to you weekly, ensuring smooth cash flow.

Springroll operates on a pay-as-you-go basis, with no long-term contracts or commitments. If you decide to cancel, we just need to clear up any charges and the payout of the current cycle.

No limits at all! You can add as many menu items as you want and accept as many orders as your restaurant can handle.

We integrate with trusted third-party delivery services. Once an order is placed through our platform, it is automatically sent to the delivery provider, who will pick up and deliver the food to your customer. This system saves you time and ensures reliable delivery.

Simply reach out to us via our contact form, live chat, or email us at sales@springroll.com. Provide your restaurant name, contact details, and we'll get in touch to set up your online ordering website.

Send us your restaurant's menu and logo (in PNG format, if possible). We'll create a custom online ordering site tailored to your needs.

Typically, it takes 2-5 business days depending on the complexity of your menu and any additional requirements like online payment setup. Need it faster? Let us know and we'll expedite the process.

We provide a custom domain for your online ordering website. It will match your restaurant's brand and location. If you prefer to use your own domain, we can set that up as well.

Customers will need to create an account if they order directly from the Springroll marketplace. However, on your custom restaurant website, you have the option to allow guest checkout. We strongly recommend only accepting orders from registered customers, as this helps facilitate future engagement and enhances customer retention.

Yes! Our system supports future orders scheduled for up to 28 days. Just ensure you check the due time before preparing the food.

You can receive online orders through various options including email, web/tablet/mobile app notifications, printer (HP ePrint), or direct app printing to Star Micronics printers. You can choose multiple methods for maximum convenience.

You can receive orders directly to your printer in two ways:

1. Springroll Manager App: Use it with a Star Micronics Bluetooth/WiFi printer. Simply connect your printer to the app, and orders will print automatically.
2. Springroll Order Monitor: Install this program on your restaurant's Windows PC (Windows 7/8/10). Orders will automatically print to your selected printer (inkjet, laser, or thermal).

There are a few ways to pause online orders:

1. Manual Pause: You can disable online ordering from the Springroll Manager App.
2. Scheduled Pause: Contact our support team to set your restaurant's business hours as closed on specific dates.
3. Indefinite Pause: If you're unsure about when to reopen, contact us to disable online ordering indefinitely.

With the Springroll Manager App, you can notify customers of any status changes (e.g., delayed prep time, issues with delivery, or cancellations). You can send messages directly from the app.

You can update your menu directly through the Springroll Manager App. Alternatively, send us the updated menu and we'll take care of it for you.

Yes, and we highly recommend it! You can add images directly through the Springroll Manager App. Be sure you have the rights to use any images you upload.

Absolutely! We can set up a custom online ordering system that integrates with your existing website, turning your website visitors into customers.

We have several methods to minimize fake orders:

• Phone Number Verification: Customers are required to validate their phone number before placing an order.
• Flagging Customers: Flag fraudulent customers to prevent them from ordering again.
• Registered Customers Only: Restrict online orders to registered customers.
• Real-Time Credit Card Processing: Our platform verifies payment info in real time, ensuring you're paid before fulfilling the order.

The Springroll Manager App is a powerful tool for managing your online orders, menu, and customer communication. Key features include:

• Order Management: View, cancel, or mark orders as completed, and communicate with customers.
• Menu Management: Edit prices, hide out-of-stock items, and upload images.
• Support Access: Easily connect with our support team for help.

The Springroll Manager app is available for iOS and Android devices. You can also access the web app through any browser.

To print orders directly from the app, connect a Star Micronics Bluetooth/WiFi printer to the Springroll Manager App. Follow the in-app instructions for setup.

Ensure your device is set to allow notifications from the Springroll Manager App. Check your device settings and ensure that sound and alert notifications are enabled.

Your customers can pay online using a credit card through our platform or opt to pay in cash when picking up or receiving their orders.

Springroll accepts major credit cards, including Visa, MasterCard, Discover, and American Express.

Yes! Our payment processor is PCI Level 1 certified, ensuring the highest level of security for all online transactions.

No, we don't charge you or your customer for cancelled orders.

Yes, you can pass the $1 per order fee to customers by adding a "convenience fee" or "online order fee" at checkout. This way, the customer will cover the fee instead of your restaurant.

Promote your online ordering system through your Google My Business, Yelp, Facebook, and TripAdvisor profiles. You can also print QR codes for easy access to your online menu.

Claim or update your Google My Business listing and add your online ordering link to make it easy for customers to place orders directly from Google.

Claim your Yelp business page and add your online ordering link to encourage Yelp users to order directly from your website.

Claim your Tripadvisor listing and add your online ordering link to help customers discover and order from your restaurant easily.